It's the Little Things

From Craig Groschel:

I’ve written about four things that people (or companies) did for us on a recent trip to Florida that made a difference to me. Today I’ll write about a small thing ignored that could have made a difference.

For my daughter’s sixteenth birthday, we ate (for the first time) at a certain restaurant chain.

The waiter botched our order (which is an understandable mistake with eight people to serve). The food came out in three shifts over five minutes apart. Three orders were wrong including mine. Instead of a salad, I received a cheeseburger. Since the food took so long to arrive, I ate the burger instead of waiting for a salad.

When the bill arrived, not only did they not remove any charges for the wrong food, but they overcharged us for two things we didn’t order. When I asked the waiter if he’d remove the overcharged portions, he seemed very put out.

I told him not to worry about it and just decided it would be my first AND last visit.

Admittedly, I’m being a little petty. But in a world of great service, bad service stands out like a sore thumb.

It makes me wonder how often guests might not return to our churches because we didn’t welcome them, help them find a seat, or help them feel comfortable dropping their kids off to complete strangers.

Thoughts?